Further exclusions & legal stuff apply. Call the Virgin Media Contact Number today on 0843 515 8680. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. Working hard to help connect the nation, shop our offers and order online. I recently left Virgin Media and the process proved time-consuming and stressful. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. 33 Comments. The fault reference is: F009373103. 032%. , and Saturday and Sunday, 8. M100: This comes with an average upload speed of 108Mbps. Protocol: TCP Port: 443 Encryption Algo: BF-CBC (128 bit key, 64 bit block) Auth Digest Algo: SHA1 (160 bit) Custom. 168. 11Mbps write, 0. M200: This comes with an average upload speed of 213Mbps. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. This is on WiFi but as a fibre engineer I have. Gig1 speed - disappointing. Phone. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. 168. Download speeds are generally fine but upload speeds are very slow or non existent. 4GHz or 5GHz. I have raised this twice. See message 12 in the first and 13 in the second. The upload speeds – the rate. How to cancel your Virgin Media contract. If I'm simply downloading or speed testing whilst on OpenVPN I can get ~360Mbps. 30am before I goto work, between then and 9pm the only machine on is my server and. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. Averaging 30mbps. Options. 7/2. Dave Snelling. Phone. Think I'm going to be stuck on low download speeds using vpn with virgin. Description: You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then. Also are you connecting via 2. Multiple broadband speed tests over time can show if and when speed fluctuates. He tested the. There’s a network fault in your area. Boot PC in safe mode with networking and do a speed test by wire - 5140788 The above sounds about right as you've raised a speed complaint with us. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. But this morning, your Virgin Media super fast broadband is running very slow and the upload speed is down to 0. I've tried restarting the hub and checking speeds in modem. I have a hub 4 with 1000 download mbps and 52 upload mbps and I am receiving on my PlayStation 5 around 300 mbps download and 2 mbps upload, the connection is wired yet I still receive awful speeds. Email. Reliability. Date of experience: 14 November 2023. uk. Extremely poor broadband service. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. Is this a physical fault or just bad luck?Virgin Media want to ensure that you are happy with it’s service and any feedback or complaints whether positive or negative will help improve Virgin Media’s customer services. What do the colours mean? Yellow. The median download speed at 1pm was 80. TV;. Any higher than 100ms will cause significant lag and make online games difficult to play. 33 for each calendar day that the service is not repaired. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Intermittent connection. This can see latency times become very slow (double or more vs the usual baseline). Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Discover Virgin Media. Their 23% Resolve Complaints rating is a cause for concern. on 27-10-2021 16:44. Volt. uk. on 18-03-2023 09:48. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. |. Open a web browser and go to 192. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. 26% to 6. Many of us in. Check out the do's and don'ts, in our Community FAQs. 3 stars. 0/ 5 (451 votes cast)To run a test: Go to speedtest. See these Examples. 23-08-2022 18:34 - edited 23-08-2022 18:36. -2. Sign in . £8p/m extra or included with Gig1 or Volt. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. Ive been experiencing slow upload speeds of around 0. 2/ IP addresses are static, meaning you won't ever be issued a new one unless you make a complaint. Hi Virgin Media. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. That speeds recover as the day progresses could be that we. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. V6. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Broadband only deals. The speed test has been built to test broadband download speeds up to — and above — 1000Mbps (1Gbps). Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. Restarted router multiple times, called the support, and they couldn't find a so. 27-04-2023 20:00 - edited 27-04-2023 20:47. Tuning in. It is possible that when a speed test was performed the device was connected to the 2. 33 per day until the fault is fixed. For all issues we recommend a reboot. Check out the do's and don'ts, in our Community FAQs. 4GHz network which does have slower speed. Sign in . I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. Jun 09, 2023 10:50 am EDT. Take a look at how our speeds compare to our competitors’ fastest median download speeds. Virgin says that this can cause reduced speeds and breaks in connection as they all fight for the best signal. 4GHz or 5GHz. If you need to contact Virgin Media customer service, the number is 0345 454 1111. This speed is ideal for households with Gamers. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. For example, randomly internet pages will not load. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. to do so, you need to have made a formal complaint to VM first of all. The previous broadband from Virgin media. Check BT Broadband's service status. Virgin TV 360. . Ive been experiencing slow upload speeds of around 0. My mobile network is way faster than my broadband. S. Leave it off for about 10 seconds. Author. 33 Comments. Virgin Fibre Areas only. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. org. Ask Your Question Fast!. We are moving to Plusnet where we get 500mb for £35 per month. Sign in . However, after I cancelled, I was still receiving emails from Virgin as if I hadn't cancelled. 6) Yes I use CAT 6. When I managed to get a connection using Samknows, my upload speed to the router was 0. 1. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. 404 - Page not found. TV on the go. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. You can call Virgin Media to cancel your broadband by dialling 150 from any Virgin phone. Raised a complaint on 03. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. TV on the go. My Virgin Media makes managing your account easier with all your information in one place. This may not be the closest location to where you live. 3. Here’s how much we’ll credit you for the following service issues: £9. Home Phone. So just pull out the plug from the wall, count to thirty, then plug it back in. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Black Friday sale ends on 27th November. stevenjbarrett75@yahoo. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). Missed appointments. My Virgin Media App. BT Broadband contact details. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Speak to your provider. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Wifi speed depends on so many things. 2. The. . Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. To resolve this issue, try the following:Virgin Media no longer have a customer loyalty team which really doesn't surprise me as loyalty to its customers is certainly not on their agenda. When I turn the WiFi pod on the speed drops to next to nothing. 404 - Page not found. I’m having trouble connecting my devices to WiFi. Home Phone. Account - Cable. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. You can check the broadband speed at our broadband speed test page. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. Use the test below to see if the issue is at the Hub or device. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. The Financial Ombudsman Service Exchange Tower complaint. 9 out of 5, from 24,000 reviews: 2. Computer Hardware, Software, Internet + ISP Forums. User reports indicate no current problems at Virgin Media. Re: O2 / Virgin Media Volt - Very slow speeds. Legit awful! SuZannah Bee - Songwriter & composer. Download speeds not as impacted. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. karlhiggi. Stream from Virgin Media. Virgin Phone Switchover. How to cancel your Virgin Media contract. The PC being tested is wired with Cat6 directly into the router. What is funny that they increased speed to 134Mbps from 100Mbps and just after that started to throttle. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Problem 1: Slow Internet Speed. I got the full amount plus 2 x £50 goodwill payments. All BT’s contracts are currently for 24 months. I have Virgin Business with 500MB download and 50MB upload. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. 10dBmV is the recommended maximum and all yours are very near that with `channel 2 actually above that. Hi, After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP,. 4 40. 2. 60 to £33. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. If you've already submitted a complaint then sign into My Virgin Media. Now being charged £81 per month for 200 mb of broadband and a landline we do not use. The slow performance will be due to this packet loss. Harassment complaint. TV. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. Solutions tried: re-starting router; re-starting computer; updating drivers. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Community Fibre and Virgin Media tie for the best broadband speed. I have rebooted the internet hub several times and tried different ports. minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. An interesting comparison was speed on mobile upstairs was 10. I tried laptop downstairs at about 2m in front of Hub and speed was 5. D01 C9W8on 13-01-2023 12:13. Apologies for the issues that you have been having with your speeds. on 02-09-2022 16:08. V6. Slow upload speeds: TV service is limited: Customer service issues: Best deals. . I can see no way on the website to actually report this problem, even tried there complaints pr. Once the test begins click on: Run full test to see all the stats. A speed test of my connection is 200Mbps download 20Mbps upload. However, despite these high numbers, we seem to be having constant issues. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. uk of Stourbridge, US. I have raised this twice. 4Mbps),. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings. Hi I have been having issues with my connection dropping it is getting more frequent. TiVo. £9. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. Below 40ms (milliseconds) is a superfast and stable connection. Or 0345 454 1111* from any other phone. 1. on 12-04-2023 12:54. Hub 5 Ethernet slower than wifi. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Moved to Community Fibre broadband who gave faster speed for less and advertised to increase monthly charge by. I can only conclude this decrease in speed. Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. 4 hours placed in modern mode and an Asus RTAX86u router. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. I have a Virgin Media hub. Availability of services from other major UK ISPs will differ from Virgin Media’s services. . Hi I have a reported a tested speed of 250Mbps. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. You’ve already got our fantastically fast broadband. However whenever I reset the router then the slow. If it is the same as the 2820 then the 2820 isn't your limiting factor (at least up to ~50Mbps) 2. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. Help setting up equipment . Turn the hub. Very slow upload speed. 27-04-2023 20:00 - edited 27-04-2023 20:47. Here are some graphs from Twitch Inspector, Twitch Inspector is an analytics tool which shows the upload rate to Twitch. VM Team are most likely going to request that you RESET the Hub 3. Upload speed is fine. Once the test begins click on: Run full test to see all the stats. The median download speed at 1pm was 80. Now make sure you’re enjoying your speeds to the max with these handy hints. I also have a new high-speed ethernet cable between both routers. It covers the phone, broadband and TV service provided to you by Virgin. Also are you connecting via 2. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. I have a very slow, unstable connection - 30-80mbps and 5-10% packet loss. co. Occasionally I'll get 20 Mbps. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. Select Apply changes. mockridge@virginmedia. <link rel="stylesheet" href="/support/help/check-services/styles. 8 comments. The download speeds available on Virgin Media are available to customers based on your speed package. Now my upload speed has gone DOWN to 13Mbps. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. Virgin Media users report 'total blackout' as many left without internet. Having - 5262389. One of the most common complaints among Virgin Media users is slow internet speed. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. 15 if we don’t turn up on the promised day of an. M200: This comes with an average upload speed of 213Mbps. Slow connection Connection seems slower than expected. The download speeds available on Virgin Media are available to customers based on your speed package. Virgin Media has a rating of 1. Wifi speed depends on so many things. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. Internet speed test results can help you find and address potential. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. Virgin TV 360. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. So I decided to cont. Thursday, July 13, 2023 12:47 PM. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. Joining in. There is nothing on my account: I have raised my issue (prior to raising the complaint) 3 times (within last 3 months only) and probably +10 times for the duration I have been a customer (~5 years). For. 1. He diagnosed noise on my connection and reterminated the coaxial cable entering my house and the cable entering the SuperHub 4. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. I suspect Virgin is up to something. Packet loss, slow speeds, dropping connection. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Please feel free to add other people to the group who. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. TV. If you have QoS on, turn it off and see if your speeds improve. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. I’m experiencing slow speeds. TV. If you feel that your downloads and your videos have been extremely slow, you might want to pay. It's been consistently slow on upload for almost a year. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. on 09-01-2023 06:19. My Virgin Media. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. Try dispute resolution. Last night lost internet in CR2 area and so rebooted hub 5. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. It's available across their entire network of 16 million premises, making it. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. Boot the computer in Safe Mode + Networking, if the speed test posts a much faster result software bloat is the issue. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Recieved an e mail on 04. Broadband Speed Test; Packages. For further info on anything else in regards to. on 16-03-2023 20:46. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. I do not work for VM. It covers the phone, broadband and TV service provided to you by Virgin Media Ltd, and the mobile service provided to you by Virgin Mobile Telecoms Ltd. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Yes, similar BQM for me and the main Belfast switch,. You dont need a new router just for the test the Computer will connect directly. How to make a complaint via phone. We would like to show you a description here but the site won’t allow us. 7 Mbps (mean 119. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. You. nhalks. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. Every device tested provides the same 150 mbs Ethernet connection. The details of that are here: Fault reference number: M04992688. That’s a 50% savin. I have a 200Mbps contract, currently my speed both upload and download is under 10. Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top level Gig1. 1) I am an ex IT Manager. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. 87% of all complaints have highlighted problems with the company's E-mail service. Here's what I've done to get 'acceptable' speeds. the Y axis of the graph is the connection speed. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds.